We love technology and want you to love it too. So, in the unlikely event that you don’t love it, we want to let you know your rights. When you buy from us, you have the right to cancel your order within 14 days if it is unopened and undamaged. You also have 28 days to return any faulty product to us for replacement or refund. All other support outside of 28 days it direct with the Brands below.

Brand Length of Warranty Website Email Contact Number
Google 24 Months https://support.google.com/googlenest/   1800710280
Philips Hue 24 Months https://www.philips-hue.com/en-gb/support   080074454775
Tado 24 Months https://support.tado.com/en/    Chat function on website
TP-Link 24 Months https://www.tp-link.com/uk/support/replacement-warranty/ support.uk@tp-link.com 0818229000
Samsung  24 Months

 https://www.samsung.com/ie/support/

   Chat function on website

 

Very occasionally we might get it wrong. If that happens and you receive faulty goods, you also have the right to return these goods and request a replacement or refund.

·         Step 1: Drop us an email at help@connectify.ie to notify us of your cancellation and reason

·         Step 2: Fill out this form and send it back with your return

Please return this claim form along with the product by REGISTERED POST to: Connectify, c/o Exertis Ireland, Ballymount Road Upper, Clondalkin, Dublin 22When you return goods they must be in the original packaging and in a clean resaleable condition. Goods returned otherwise will, at the discretion of Exertis Ireland, be refused.

Return of Products Procedure to Exertis Ireland Limited

Exertis Ireland does not accept the return of goods save where expressly provided by law.

How Do Goods Qualify for Return?

To be suitable for return, the products must comply with the following conditions:

a. Be in the original, undamaged packaging including all original accessories,

b. Have been purchased as normal product (and not as part of promotion or special offer)

c. Have remained undamaged after delivery to you.

Care of and Preparation of Goods to be Returned

Goods returned for repair under warranty must be accompanied by a copy of the original invoice or must quote the original invoice number and date of purchase. It is your responsibility to ensure that any Goods returned are properly insured. For your security and for product traceability, we request that returns are sent using Registered Post. Exertis Ireland reserves the right to vary the specification of any item, withdraw, modify or amend any such item without prior notice. Prices quoted are subject to variances in exchange rates and in consequence prices will be those holding at the date of dispatch.

Exertis Ireland and Connectify Ireland reserve the right to reject all claims

The Connectify Store is operated by Exertis Ireland Limited